Terms and Conditions

By purchasing from Seraphine, you are agreeing to the terms and conditions as written below. Please ensure you have read through the following before placing an order.


Any details and personal information provided to Seraphine will be kept confidential and not provided to any third party companies not affiliated with our online business.

Site Use

Seraphine reserves the right to terminate the use of, or to refuse to permit the use of, the website by any person or entity, at our discretion, for any reason or no reason at all, without prior notice.

Occasional service interruptions or mistakes may cause unintended inaccuracies on our website. Seraphine reserves the right to correct these errors or to void any purchases that display an inaccurate price or description.

Seraphine try to ensure consistent purchases and website function however under no circumstances can we be held liable for any complications due to interruptions of service or lack of availability.

Individual Items

Each garmet or accessory provided by Seraphine has been adoringly worn and cared for however there may be imperfections. We aim to state any details of individual items although we reserve the right to do this at our discretion. Please ensure measurements have been considered before purchase, as often, sizes are different from when the garments were created.

All items are individual and unique, for this reason, they are obtainable subject to availability. If requested, Seraphine can attempt to find a similar piece for you. In addition all items displayed by Serpahine are sold as seen. Whilst we attempt to ensure all statements are truthful, Seraphine cannot make any guarantee about the pieces condition, fitness, quality, rarity, designer or historical relevance. No statement by Seraphine may be used as warranty or representation.

Process of Sale

Purchasing an item from Seraphine can be conducted through this website, instore or via telephone. All items are lovingly packaged with ribbons and tissue to make sure that they arrive safely to you. Seraphine will collect valid payment information from the buyer for the total purchase price, shipping fees and taxes.

Once made, this offer cannot be cancelled by the buyer (subject to any statutory rights).

Seraphine reserves the right to refuse an order, which may result from any of the following:

– The product ordered being unavailable from stock
– Inability to obtain authorisation of payment

Seraphine will do our very best to ensure that your purchased items will reach you within the time required however we cannot not be held responsible for delays in delivery times due to postal unforeseen circumstances. We recommend that you request a “signed for” process from Royal Mail.


Seraphine hopes that all items purchased are loved and meet your requirements, however, we regret we cannot accept any refunds or returns, unless previously agreed.

Finally, we remain the right to edit these terms and conditions without notifying you; because of this, we ask that you return frequently to read through Seraphines policies.


57, Boutport Street, Barnstaple, Devon

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01271 329977

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